Our coffee wood chews are meticulously handcrafted using precision cutting and sanding techniques to ensure smooth edges and splinter-free surfaces. Each chew undergoes rigorous quality control checks to meet safety and durability standards before packaging. The manufacturing process avoids any chemical treatments or coatings, preserving the wood’s natural properties
Yes, the coffee wood chews retain a subtle, natural aroma derived from the inherent oils and compounds of Coffea hardwood. This mild scent is appealing to dogs and encourages natural chewing behavior without the use of any artificial flavors, additives, or chemical enhancers. The aroma is a byproduct of the wood’s organic composition and does not pose any health risks, providing a safe and enticing sensory experience for your pet
Yes, our coffee wood chews are an environmentally responsible choice. They are crafted from sustainably harvested Coffea hardwood sourced from managed plantations that prioritize ecological balance and reforestation. Unlike synthetic chews derived from plastics or chemically treated materials, coffee wood is biodegradable and naturally decomposes without releasing harmful pollutants. Additionally, by utilizing coffee wood—often a byproduct of coffee production—our chews contribute to waste reduction and promote circular resource use. This commitment to sustainability ensures that our products not only support your pet’s health but also minimize environmental impact throughout their lifecycle
You should replace the coffee wood chew once it becomes small enough to pose a choking hazard or if it starts to splinter. Most dogs will gradually wear it down over weeks or months, depending on their chewing style. Always supervise your dog during use, and swap it out for a new one when it gets too short or overly worn
Replace the chew when it becomes too small to safely chew or if it develops cracks or sharp edges that could harm your dog
Yes, coffee wood naturally softens and breaks down into small, soft fibers that are safe for dogs. Just monitor to ensure your dog isn’t swallowing large chunks
Wipe the chew with a damp cloth if needed; do not soak it in water. Let it air dry completely. Store in a cool, dry place away from direct sunlight to preserve its quality
International Orders:
Delivery usually takes 7–15 business days, depending on the destination and customs processing. Some remote areas may take longer.
Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.
Need your order sooner? Choose express shipping at checkout or contact us—we’re happy to help!
We understand how important it is for your order to arrive on time, and we're here to help.
If your package is delayed:
Please first check your tracking link for the latest updates. Sometimes carriers experience unexpected delays due to weather, high volume, or other factors. If it’s been more than 5 business days since the estimated delivery date, please contact our support team at info@chewfee.com, and we’ll step in to assist.
If your package is lost:
If tracking shows "delivered" but you haven’t received it, please check with neighbors or your local post office. Still missing? Let us know right away. We’ll investigate and offer a solution—whether that’s a free replacement or a full refund.
Your peace of mind matters to us. We’ll make it right
All tracking numbers will be emailed to you as soon as the tracking information becomes available, usually 2-5 days. Shipping details could take another day or two to be reflected
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Please make sure to provide the correct shipping address. We will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address
Simply email us at info@chewfee.com with your order number and reason for the return. We'll guide you through the process and let you know if you're eligible for a refund or exchange
We totally understand that every dog has different tastes! However, due to health and safety regulations, we can’t accept returns on chews that have been used, even if only slightly.
If your pup didn’t take to the chew, reach out to us—we might be able to offer a discount on your next try
Yes, we ask that chews be returned in original packaging and in unused condition to be eligible for a refund or exchange. This helps us ensure quality and hygiene for all customers
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